友谊，情商及其他 (2017-10-05 22:08:16)

Then in college, you’re in the perfect friend-making environment, one that hits all three ingredients sociologists consider necessary for close friendships to develop: “proximity; repeated, unplanned interactions; and a setting that encourages people to let their guard down and confide in each other.” More friendships happen.-----



defined here as “high degree of attachment, intimate exchange, and support” — tended to have lower social anxiety, an increased sense of self-worth, and fewer symptoms of depression. -----

Which, according to both science and common sense, should probably include at least one person whose friendship is deep enough to be considered all-purpose — someone you can go to when you want to cry, vent, brag, laugh. A 2015 paper published in Personality and Social Psychology Review suggests that people generally look to their best friend to fill two critical roles: “source of strength support,” in which friends provide comfort, protection, and soothing; and acting as a “relational catalyst,” challenging, encouraging, and celebrating the other person. A best friendship, in other words, can make the bad better and the good even more so, something that more casual friendships can’t always pull off.

With a childhood best friend, Rudolph notes, you learn about life together, with all the traumas, challenges, and excitement of growing up — but when you make a best friend later in life, the relationship has a different kind of power thanks to the experience you both bring to the table. “The conversations, support, and adventures can be deeper and more fun,” she says, “as you navigate your future with your combined wisdom.” And all the evidence suggests it’ll be a longer, healthier future, too. 

Emotional intelligence is a shorthand that psychological researchers use to describe how well individuals can manage their own emotions and react to the emotions of others. People who exhibit emotional intelligence have the less obvious skills necessary to get ahead in life, such as managing conflict resolution, reading and responding to the needs of others, and keeping their own emotions from overflowing and disrupting their lives. In this guide, we’ll look at what emotional intelligence is, and how to develop your own.

The mixed model has five key areas:

·         Self-awareness: Self-awareness involves knowing your own feelings. This includes having an accurate assessment of what you’re capable of, when you need help, and what your emotional triggers are.

·         Self-management: This involves being able to keep your emotions in check when they become disruptive. Self-management involves being able to control outbursts, calmly discussing disagreements, and avoiding activities that undermine you like extended self-pity or panic.

·         Motivation: Everyone is motivated to action by rewards like money or status. Goleman’s model, however, refers to motivation for the sake of personal joy, curiosity, or the satisfaction of being productive.

·         Empathy: While the three previous categories refer to a person’s internal emotions, this one deals with the emotions of others. Empathy is the skill and practice of reading the emotions of others and responding appropriately.

·         Social skills: This category involves the application of empathy as well as negotiating the needs of others with your own. This can include finding common ground with others, managing others in a work environment, and being persuasive.



Self-Awareness

·         Keep a journal: Career skill blog recommends starting by keeping a journal of your emotions. At the end of every day, write down what happened to you, how you felt, and how you dealt with it. Periodically, look back over your journal and take note of any trends, or any time you overreacted to something.

·         Ask for input from others: As we’ve talked about before when dealing with your self-perception, input from others can be invaluable. Try to ask multiple people who know you well where your strengths and weaknesses lie. Write down what they say, compare what they say to each other and, again, look for patterns. Most importantly, don’t argue with them. They don’t have to be correct. You’re just trying to gauge your perception from another’s point of view.

·         Slow down (or meditate): Emotions have a habit of getting the most out of control when we don’t have time to slow down or process them. The next time you have an emotional reaction to something, try to pause before you react (something the internet makes easier than ever, if you’re communicating online). You can also try meditating to slow your brain down and give your emotional state room to breathe.



Self-Management

Once you know how your emotions work, you can start figuring out how to handle them. Proper self-management means controlling your outbursts, distinguishing between external triggers and internal over-reactions, and doing what’s best for your needs.

One key way to manage your emotions is to change your sensory input. You’ve probably heard the old advice to count to ten and breathe when you’re angry. Speaking as someone who’s had plenty of overwhelming issues with depression and anger, this advice is usually crap (though if it works for you, more power to you). However, giving your physical body a jolt can break the cycle. If you’re feeling lethargic, do some exercise. If you’re stuck in an emotional loop, give yourself a “snap out of it” slap. Anything that can give a slight shock to your system or break the existing routine can help.

Lifehacker alum Adam Dachis also recommends funneling emotional energy into something productive. It’s alright to let overwhelming emotions stew inside you for a moment, if it’s not an appropriate time to let them out. However, when you do, rather than vent it on something futile, turn it into motivation instead:



You can’t always control what makes you feel a certain way, but you can always control how you react. If you have some impulse control problems, find ways to get help when you’re feeling calm. Not all emotions can be vented away. My struggle with depression taught me that some emotions persist long after the overflow. However, there’s always a moment when those feelings feel a little less intense. Use those moments to seek help.



Motivation

Daniel Goleman suggests that in order to start making use of that motivation, you first need to identify your own values. Many of us are so busy that we don’t take the time to examine what our values really are. Or worse, we’ll do work that directly contradicts what we value for so long that we lose that motivation entirely.

Unfortunately, we can’t give you the answer for what it is you want in life, but there are lots of strategies you can try . Use your journal to find times when you’ve felt fulfilled. Create a list of things you value. Most of all, accept the uncertainty in life and just build something. Fitness instructor Michael Mantell, Ph.D suggests that using lesser successes you know you can accomplish. Remember, everyone who’s accomplished something you want to achieve did it slowly, over time.



Empathy

·         Shut up and listen: We’re gonna start with the hardest one here, because it’s the most important. You can’t experience everyone else’s lives to fully understand them, but you can listen. Listening involves letting someone else talk and then not countering what they say. It means putting aside your preconceptions or skepticism for a bit and allowing the person you’re talking to a chance to explain how they feel.

·         Take up a contrary position to your own: One of the quickest ways to solidify an opinion in your mind is to argue in favor of it. To counter this, take up a contrary position. If you think your boss is being unreasonable, try defending their actions in your head. Would you find their actions reasonable if you were in their shoes? Even asking the questions of yourself can be enough to start empathizing with another’s point of view (though, of course, getting real answers from others can always help).

·         Don’t just know, try to understand: Understanding is key to having empathy.

By definition, empathy means getting in the emotional dirt with someone else. Allowing their experiences to resonate with your own and responding appropriately. It’s okay to offer advice or optimism, but empathy also requires that you wait for the right space to do that. If someone’s on the verge of tears, or sharing some deep pain, don’t make light of it and don’t try to minimize the hurt. Be mindful of how they must feel and allow them space to feel it.



Social Skills



Summing up all social skills in one section of an article would do about as much justice to the topic as if we snuck in a brief explainer on astrophysics. However, the tools you develop in the other four areas will help you resolve a lot of social problems that many adults still wrestle with. As Goleman explains, your social skills affect everything from your work performance to your romantic life:

Social competence takes many forms – it’s more than just being chatty. These abilities range from being able to tune into another person’s feelings and understand how they think about things, to being a great collaborator and team player, to expertise at negotiation. All these skills are learned in life. We can improve on any of them we care about, but it takes time, effort, and perseverance. It helps to have a model, someone who embodies the skill we want to improve. But we also need to practice whenever a naturally occurring opportunity arises – and it may be listening to a teenager, not just a moment at work.

You can start with the most common form of social problems: resolving a disagreement. This is where you get to put all your skills to the test in a real-world environment. We’ve gone into this subject in-depth here , but we can summarize the basic steps:

·         Identify and deal with your emotions: Whenever you have an argument with someone else, things can get heated. If someone involved is emotionally worked up, deal with that problem first. Take time apart to vent, blow off steam on your own, then return to the problem. In a work environment, this may just mean complaining to a friend before you email your boss back. In a romantic relationship, remind your partner that you care about them before criticizing.

·         Address legitimate problems once you’re both calm: Once you’re in your right headspace, identify what the conflict is. Before you jump to solutions, make sure you and the other person agree on what the problems really are . Propose solutions that are mutually beneficial and be sympathetic to any concessions the other person may be unwilling to make (but be sure to stand firm on your own).

·         End on a cooperative note: Whether in business or pleasure, relationships work best when everyone involved knows that they’re on the same page. Even if you can’t end on a positive note, make sure that the last intention you communicate is a cooperative one. Let your boss/coworker/significant other know that you want to work towards the same goal, even if you have different views.

Not every type of interaction with another person will be a conflict, of course. Some social skills just involve meeting new people, socializing with people of different mindsets , or just playing games . However, resolving conflict can be one of the best ways to learn how to apply your emotional skills. Disputes are best resolved when you know what you want, can communicate it clearly, understand what someone else wants, and come to favorable terms for everyone. If you’ve been paying attention, you’ll notice that this involves every other area of the emotional intelligence model.